Description
Skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. In fact, research shows that 90 percent of a project manager’s time is spent communicating with various stakeholders. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. The Project Management Institute’s standards for ethical and professional conduct are emphasized as they apply to managerial communication behaviors throughout the project life cycle. This book’s concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project’s start to finish.