Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the “best” and your customers’ “first-choice” service provider, and achieving win-win results beyond all expectations.
This book presents the knowledge necessary to thrive in today’s competitive business environment.
Fleet Services: Redefining Success presents:
- A customer-driven back-to-basics approach identifying new requirements and opportunities
- A hierarchy for success that redefines goals, objectives, and resulting opportunities
- Proven best practices and associated business tools facilitating this new-found sucess
The author has included a simple Fleet Opportunities Test identifying potential opportunities, and an Individual Performance Report Card adding significant value and capabilities to existing employee performance appraisal processes.
This is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.